Delivery & Returns
We will aim to despatch all orders received before midday on Monday - Friday on the same working day, unless otherwise stated.
All orders received on Saturday and Sunday will be despatched the following Monday, unless otherwise stated.
Christmas 2023 Last Order Dates
Please place your orders by the dates below so we can get them to you in time for Christmas!
Made-To-Order items - 14th November
Standard delivery - 12th December
Express delivery - 14th December
Please note we will be closed from 23rd December to 2nd January, we will process any orders received during these dates in receipt order.
Our standard delivery charge is £3.99.
Free standard delivery on all orders £50 and over.
All standard UK orders are sent by Royal Mail 2nd class. (Please note Royal Mail strikes are disrupting their service)
All made-to-order items are sent via a tracked service.
UK TRACKED NEXT DAY
We offer a tracked next day delivery for £6.95
Orders must be received by midday for delivery the next day, a tracking number will be provided.
Please note that this service is not available on made-to-order items.
For international delivery costs please email email@example.com or visit our Etsy store https://www.etsy.com/uk/shop/marthaandhepsie
If you are unhappy with you purchase for any reason please contact us by email firstname.lastname@example.org to arrange a refund or replacement. You can find our full refund policy here